Release Notes

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Release Notes Archive

Release Version Pre-Release Production MS Word Download Customer Toolkit Email to Agents
11.2 4/24/2025 (downtime) 5/6/2025 (downtime)

PDF: 11.2 Release Notes

Word: 11.2 Release Notes

    
11.1 4/15/2025 4/22/2025 11.1 Release Notes    
11 4/1/2025 4/8/2025 11 Release Notes    
10.3-10.4 3/18/2025 3/25/2025 10.3-10.4 Release Notes    
10.2 2/18/2025 2/25/2025 10.2 Release Notes    
10.1 2/4/2025 2/11/2025 10.1 Release Notes    
10 1/21/25 1/28/25 10 Release Notes    
9.5-9.7 1/7/2025 1/14/2025 9.5-9.7 Release Notes    
9.4 12/03/2024 12/10/2024 9.4 Release Notes    
9.3 11/12/2024 11/19/2024 9.3 Release Notes    
9.2 10/29/2024 11/5/2024 9.2 Release Notes    
9.1 10/15/2024 10/22/2024 9.1 Release Notes    
9.0 10/1/2024 10/8/2024 9.0 Release Notes    
8.5 9/16/2024 9/24/2024 8.5 Release Notes    
8.4 9/3/2024 9/10/2024 8.4 Release Notes    

8.3

8/20/2024 8/27/2024 8.3 Release Notes    
8.2 8/6/2024 8/13/2024 8.2 Release Notes  
8.1 7/23/2024 7/30/2024 8.1 Release Notes    

8.0

7/9/2024 7/16/2024 8.0 Release Notes n/a n/a
7.5 & 7.6 6/25/2024 7/2/2024 7.5 & 7.6 Release Notes    
7.4 5/28/2024 6/4/2024 7.4 Release Notes    
7.2 & 7.3 5/14/2024 5/21/2024 7.2 & 7.3 Release Notes    
7.1 4/16/2024 4/23/2024 7.1 Release Notes    
7.0 4/2/2024 4/9/2024 7.0 Release Notes  
6.3 and 6.4 3/19/2024 3/26/2024 6.3 and 6.4 Release Notes n/a n/a
6.2 2/20/2024 2/27/2024 6.2 Release Notes n/a n/a
6.1 2/6/2024 2/13/2024 6.1 Release Notes n/a n/a
6.0 1/23/2024 1/30/2024 6.0 Release Notes n/a n/a
5.99 1/9/2024 1/16/2024 5.99 Release Notes n/a n/a
5.98 11/28/2023 12/5/2023 5.98 Release Notes (Full) 5.98 Toolkit 5.98 Email to agents
5.97 9/19/2023 9/26/2023 5.97 Release Notes (Full) 5.97 Toolkit 5.97 Email to agents
5.96 7/25/2023 8/1/2023 5.96 Release Notes (Full) 5.96 Toolkit 5.96 Email to agents
5.95 5/30/2023 6/7/2023 5.95 Release Notes (Full) 5.95 Toolkit 5.95 Email to agents
5.94 3/7/2023 3/28/2023 5.94 Release Notes 5.94 Toolkit 5.94 Email to agents
5.93 1/31/2023 2/14/2023 5.93 Release Notes 5.93 Toolkit 5.93 Email to agents
5.92 11/5/2022 12/6/2022 5.92 Release Notes 5.92 Toolkit 5.92 Email to agents
5.91 9/13/2022 9/27/2022 5.91 Release Notes 5.91 Toolkit 5.91 Email to agents
5.90 7/19/2022 8/2/2022 5.90 Release Notes 5.90 Toolkit 5.90 Email to agents
5.89 5/24/2022 6/7/2022 5.89 Release Notes 5.89 Toolkit 5.89 Email to agents
5.88 3/29/2022 4/12/2022 5.88 Release Notes 5.88 Toolkit 5.88 Email to agents
5.87 2/8/2022 2/22/2022 5.87 Release Notes 5.87 Toolkit 5.87 Email to agents
5.86 11/16/2021 12/7/2021 5.86 Release Notes 5.86 Toolkit 5.86 Email to agents
5.85 9/7/2021 9/21/2021 5.85 Release Notes 5.85 Toolkit 5.85 Email to agents
5.84 7/13/2021 7/27/2021 5.84 Release Notes 5.84 Toolkit 5.84 Email to agents
5.83 5/18/2021 6/1/2021 5.83 Release Notes 5.83 Toolkit 5.83 Email to agents
5.82 3/23/2021 4/6/2021 5.82 Release Notes 5.82 Toolkit 5.82 Email to agents
5.81 2/9/2021 2/23/2021 5.81 Release Notes 5.81 Toolkit 5.81 Email to agents
5.80     5.80 Release Notes 5.80 Toolkit 5.80 Email to agents
5.79     5.79 Release Notes 5.79 Toolkit 5.79 Email to agents
5.78     5.78 Release Notes 5.78 Toolkit 5.78 Email to agents
5.77     5.77 Release Notes * *
5.76     5.76 Release Notes * *
5.76     5.76 LiveStream Enhancement * *
5.75     5.75 Release Notes * *
5.74     5.74 Release Notes * *
5.73     5.73 Release Notes * *
5.72     5.72 Release Notes * *
5.71     5.71 Release Notes * *
5.70     5.70 Release Notes * *
5.69     5.69 Release Enhancements * *
5.68     5.68 Release Enhancements * *
5.67     5.67 Release Enhancements * *
5.66     5.66 Release Enhancements * *
5.65     5.65 Release Enhancements * *
5.64     5.64 Release Enhancements * *
5.63     5.63 Release Enhancements * *
5.62     5.62 Release Enhancements * *
5.61     5.61 Release Enhancements * *
5.60     5.60 Release Enhancements * *
5.59     5.59 Release Enhancements * *

 

Note
Customer Toolkits and their contents, including Email to agents, began with the 5.78 release. There are no toolkits prior to that release.